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FAQs
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Need some advice?
Not sure which product is right for you? Talk directly to an expert sim racer. We'll guide you through your choice, with no obligation.
What's the difference between 9Nm, 12Nm and 18Nm wheelbases? Which one should I choose?
Torque (Nm) doesn't just indicate the "strength" of the wheelbase, but above all the headroom available to feel the details of the force feedback.
9Nm (e.g. Alpha EVO Sport): perfect for anyone coming from consumer steering wheels (Logitech, Thrustmaster), mainly driving GT/Touring cars and on a limited budget. Already a huge leap in quality.
12Nm (e.g. Alpha EVO): the most versatile choice. It offers extra headroom for demanding sims (iRacing, ACC, LMU) and for those who want to progress over time without changing wheelbase.
18Nm (e.g. Alpha EVO Pro): for those seeking maximum realism, driving prototypes/Formula cars, or with a professional cockpit. It requires a solid rig.
Our advice: if your budget allows, 12Nm is the best compromise between performance and versatility. If in doubt, come and try them in our showroom in Pavia.
How long will it take to receive my order?
For products in stock, orders are shipped within 24–48 working hours of ordering. Delivery in Italy generally takes 1–3 working days depending on the area.
You'll receive an email with the tracking code as soon as the parcel is handed to the courier. Tracking may not be active immediately: we recommend checking it 24 hours after receiving the email.
If a product is not available, we'll contact you to suggest alternatives or agree on waiting times.
We ship with certified couriers (DHL, FedEx, BRT). Delivery is free on orders over €950.
Which products are compatible with PlayStation 5?
At the moment Fanatec is the only brand offering direct drive wheelbases certified for PlayStation 5. Compatible products include the Gran Turismo DD Pro and the ClubSport DD/DD+.
Simagic, Simucube, Moza and Conspit wheelbases are compatible with PC only.
Pedals from all brands work on PS5 only when connected through a compatible Fanatec wheelbase (not via direct USB to the console).
If you mainly play on console and are looking for a direct drive system, we recommend looking at the Fanatec range.
How can I make a return?
You have 14 days from the date you receive the product to exercise your right of withdrawal. To start the process, you must send a written request by email to info@directdrive.it stating your order number and the reason for the return.
Please note: opening a technical support ticket does not constitute a return request.
The product must be returned intact, in its original packaging, to: ARC-Team Engineering, Viale Brambilla 98, 27100 Pavia. Return shipping costs are borne by the customer, except for faulty products. Once we have received and checked the product, we will issue the refund within 14 days.
For full details, please see our Terms of Sale.
How long is the warranty and how does support work?
All products come with a 24-month warranty from the date of shipment, covering manufacturing defects and malfunctions not resulting from normal wear, improper use or modifications. Fanatec products enjoy an extended 3-year warranty.
To request technical support, open a ticket at assistenza.arc-team.it describing the problem and attaching photos or videos if necessary. Our team will reply within 24–48 working hours.
The big advantage of buying from us: the warranty is Italian and the support centre is located at our premises in Pavia. This means a premium support service, with no need to ship abroad or communicate in English with international support teams. We speak your language and solve problems quickly.
Can I pay in instalments? What instalment options do you offer?
Yes, we offer several instalment payment options to make buying your sim racing setup more affordable. All options are available directly at checkout:
PayPal Pay in 3 — Split the amount into 3 monthly instalments interest-free (from €30 to €2,000). All you need is a PayPal account. For eligible users, the Pay in 6, 12 or 24 instalments option is also available for amounts up to €5,000 (with interest, APR varies according to your profile).
Alma — Pay in 3–4 interest-free instalments or in 10–12 instalments for larger amounts. All you need is a credit or debit card, no documents required. Instant approval in just a few seconds. You can also postpone an instalment at no extra cost.
None of the options require a payslip or guarantees. The first instalment is charged at the time of purchase, the following ones monthly. If you pay on time, you pay no interest or additional costs.
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